Many mystery shoppers enjoy their profession because they don’t have a boss or manager constantly peering over their shoulder to make things get done right or to keep tabs on their progress. While this lack of daily contact with those you work for is a blessing much of the time, it can create a headache when you have questions or issues and can’t get the information you need right away….
How To Keep Your Shopper Rating Up
Many mystery shopping providers use a number rating system as a way to rate your services as a mystery shopper. While the rating system is not used uniformly by all mystery shopping providers, the majority of mystery shopping providers do use the number rating system. Your rating as a mystery shopper can go up or down with each assignment you complete, and is typically given on a scale of 1…
When To Contact Your Scheduler
In the course of day to day events as a mystery shopper, you will have no reason to contact your scheduler for the majority of the time. With a typical day on the job as a mystery shopper, you will simply interact with a scheduler in the non-interactive method of requesting assignments and receiving the yay or nay for your request. Yet for every mystery shopper there are instances that…
What To Do When You Don’t Get Paid
One of the most common complaints mystery shoppers have about their providers is that they don’t pay fast enough. For some providers, this complaint has turned into a full dilemma when the paycheck doesn’t arrive after weeks of waiting. Before you go into panic mode about your missing paycheck, take a deep breath and think about your options. Check The Calendar. Before you call up your provider with an angry…
When To Confront Your Scheduler
Schedulers hold a lot of power over a mystery shopper’s paycheck. Schedulers can determine how many assignments you work by doling out assignments as well as by raising your lowering your shopper rating. They can reduce or eliminate your pay on an assignment you’ve already completed. They can also through great assignments your way if you fall into their good graces. With so much power residing in the hands of…
What To Do If You Receive A Negative Citation
As a mystery shopper, you will receive positive and negative citations from time to time as you complete mystery shopping assignments. Positive citations are not usually issued for simply doing your job, but rather for going above and beyond the call of duty or perhaps helping out a provider with a last-minute assignment. These are a great thing to have on your record and can open you up for consideration…
How To Avoid a Conflict With Your Scheduler
If you’ve done one mystery shopping assignment or hundreds, you likely have figured out that you want to avoid conflict with your scheduler. It’s definitely a big hassle to get in a tiff of any kind with a scheduler. But if your disagreement is over a report you just turned in, it could mean a loss of pay on that assignment. If your argument is severe enough, it could mean…
What to do when a scheduler asks you to change your report.
If you have completed even a handful of mystery shopping assignments, you’ve likely had a scheduler ask you to correct or revise your report in some fashion. Oftentimes, the scheduler’s requests are to clarify what you have written in your report if it is confusing or appears to be contradictory. Or the scheduler may have a pretty good idea for what the company is looking for in terms of specific…
3 Sure-Fire Ways To Make Your Scheduler Like You…So You Can Make More Money and Get Better Assignments
A mystery shop provider uses schedulers to assign shop assignments to their shoppers as well as to verify the reports a shopper files are fully and accurately completed. So the ease of a scheduler’s job is dependent on how well their mystery shoppers perform. Since one of the functions of a scheduler is to assign shops to you – the mystery shopper, you definitely want them to like you and…
How To Handle A Difficult Scheduler (… And Keep Your Cool!)
You did the shop, and you followed the written directions to the T. Despite a family emergency, you went out of your way to make sure the report got filed on time and accurately. And now, after all that time and effort, the scheduler says there is a problem with your report and doesn’t want to pay you! Frustrating situations such as these happen all the time to mystery shoppers….