It’s a tough pill to swallow. You’ve just learned your shop was rejected and you won’t be getting paid for it. Ouch!
A range of thoughts runs through your mind. You’re peeved and never want to work with that company again…. But maybe it was something you did wrong. Rather than blame the company or yourself for this, use this as a time to learn valuable lessons from your mistakes. What can you take away from this experience?
1. A Time To Listen. Use this as a time to develop your listening skills. Most people will react very defensively to news that their shop has been rejected. They’ll instantly put up a wall and say the scheduler is being unfair. There’s no doubt in their minds that the shop was done correctly, and the scheduler is full of baloney.
While schedulers certainly have been known to make mistakes, shoppers have also made their fair share. Don’t react emotionally and assume the mistake was on the other side. Listen non-judgmentally and unemotionally to your scheduler. Train yourself to see both sides of the situation. Use this experience as a chance to grow as a person. If it turns out the mistake was truly on your scheduler’s end, at least you gave her a chance to explain the situation from her eyes. Regardless of who is at fault, listening and reacting unemotionally will only help you in situations like this. When you use this experience as an opportunity to develop your listening skills, you’ll grow as a shopper.
2. When To Use White Out. If it turns out you did make a mistake (and yes, we all do from time to time), do your best to bandage it. Many times you won’t be able to re-do a shop. If you buy and return a pair of shoes, you’re going to look awfully suspicious going in a week later to buy and return another pair of shoes. But in the event you are allowed to correct your mistake and “white it out”, by all means do it. You were contracted to do a job, and the bottom line is that you did not do it to the specifications requested.
This is your chance to make it right, so jump on it if you’re allowed. Commit yourself to getting the job done “right” and prove that you’re a professional mystery shopper. Learn what you did wrong the first time, and be sure you don’t repeat that mistake again.
3. Protect The Relationship. There’s more at stake with a rejected shop than purely the $10 fee you’ll receive. Your relationship with the scheduler and the company is worth so much more than one shop fee, not to mention your valuable shopper rating! A lower shopper rating or a bad relationship with a scheduler will result in difficulty getting other shops. Ultimately, this means much more lost income than just $10 from this shop. If you’re not allowed to re-do the shop, do what you can to salvage the relationship with your scheduler.
Explain calmly why you made the mistake and be apologetic. Eating a little crow now may go along way if you show that your apology is sincere and your intentions were good. Learning this lesson is worth money in the bank.
4. Learn The True You. Look at what happened with this shop if the issue was on your end. Did you show up at the shop two hours late? If you’re compulsively late, you can see that this may be an issue for you on future shops. Or did you not follow the directions on the shop fully? If you have a problem paying attention to or remembering small details, this may indicate that you’re going to continue having issues with mystery shopping.
Analyze if these are personality traits you can change – and if you want to change them. If you decide to try to change yourself, understand that you typically won’t get paid on a shop if the directions aren’t followed to the T.
5. Time For A Change. If the reason your shop was rejected was due to a personality trait with you that you can’t or don’t want to change, it may be time to analyze if mystery shopping is a good match for you. For instance, if you’ve tried everything and just cannot show up anywhere on time, you may want to take a lesson from this shop and move on to another job. There’s really no point doing shops that you ultimately won’t get paid for due to not meeting the shop requirements.
The next time your shop gets rejected, take something away from it and grow as a shopper.